Canada Shutter Pros ("we", "us", "our") operates the website shutterpros.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect information you provide directly when you:

Fill out our quote request form (name, email, phone number, address, project details)
Contact us via phone, email, or our contact form
Subscribe to communications from us

We also automatically collect certain technical information when you visit our website:

IP address and approximate geographic location
Browser type and operating system
Pages visited, time spent, and referring website
Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Schedule consultations and provide our installation services
Send follow-up communications related to your inquiry or project
Improve our website, products, and customer experience
Analyze website traffic and usage patterns
Comply with legal obligations

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects anonymized data about your browsing behaviour using cookies. This data helps us improve our website and marketing.

Google Analytics may collect:

Pages you visit and how long you spend on each page
How you arrived at our site (search engine, direct, referral)
Your general geographic location (city level)
Device and browser information

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

Essential cookies — required for form submissions and session management
Analytics cookies — Google Analytics cookies to measure website performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our quote and contact forms.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers — email delivery services (Resend) that help us respond to your inquiries
Analytics providers — Google Analytics for website performance measurement
Legal authorities — when required by law or to protect our legal rights

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Quote request data is retained for up to 24 months to support follow-up and warranty services. Website analytics data is retained according to Google Analytics default settings.

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

HTTPS encryption on all pages
CSRF protection on all forms
Rate limiting on form submissions
Server-level access controls and monitoring

Your Rights

Under Canadian privacy legislation (PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for future communications

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Phone: (647) 372-5257
Email: [email protected]
Website: shutterpros.ca/contact